Software And Applications Manager [Agentic AI] [Large project implementation]

Job scope

Project Management Planning

• Plan and acquire the manpower resources required for the projects and manage their allocation and utilisation to meet the project objectives.
• Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority
• Manage the project team, including users, external teams and vendors, in driving the project to meet its objectives, implement in accordance with the agreed scope, budget, timeline and with quality.
• Guide team to set up the project management framework in accordance with the process and procedures under the Quality Management System
• Develop and maintain the Project Management Plan which includes the project scope, project objectives, assumptions, critical success factors, project governance structure, contract/vendor management, high level project schedule, deliverables, budget, risks, communication plan, issue management etc.
• Perform timely update to stakeholders on project progress, issues, risks, resources, and budgets.
• Manage project financial health, including budget utilization and cashflow

Project Scope Management & Change Control

• Manage project team to develop the detailed requirements and deliverables as agreed within the scope of the project
• Guide the project team to set up change control procedure and approval board
• Manage and track issues/ arising from scope creep or missing scope
• Implement a change control procedure on requirements and perform impact assessment to budget, resource & schedule when there is change of scope
• Ensure any change in scope is well documented and impact assessment are approved by the user workgroup/project steering committee/project sponsor prior to implementation

Project Time Management

• Guide the project team to develop the detailed project schedule and ensure adequate skilled resources are assigned
• Develop the detailed project activities and schedule, identify dependency and critical path
• Drive and monitor the project activities, schedule and deadlines to ensure timely delivery
• Manage any slippage in project activities & schedule, manage interdependent activities and adjust schedules to ensure the overall project objectives and deadlines can be met

Project Quality & Test Management

• Guide the project team to develop the Quality Assurance framework for the project, including a overall Test Plan
• Plan and deliver the project in accordance to the processes, procedures and responsibilities under the Quality Management System for Project Management Methodology
• Ensure all the deliverables and testing meet the agreed requirements through the use of a Requirement Traceability Matrix
• Ensure all the deliverables comply with policy stated in the HealthTech Instruction Manual, for examples, the Security and Data Management Policy
• Ensure deliverables are reviewed to minimise rework and prevent system failures, including development of mechanism to prevent problem recurrences
• Implement a comprehensive testing plan and adopt the best practices for testing referencing the Test Competency Framework
• Coordinate and manage the end-to-end testing process, including any testing deliverables from vendors or internal teams, as well as support users in User Acceptance Testing

Project Risk Management

• Guide the project team to implement the risk management process and issue management process.
• Review and guide the project team in timely risk mitigation and issue resolution
• Identify the risk and evaluate the impact of project risk during project planning stage and put in place a mitigation plan
• Ensure mitigation is in place to contain or minimise the risk impact
• Monitor and manage new risks & issues throughout the project implementation life cycle
• Report any new risk, issues and progress of mitigation/action to the user workgroup/project steering committee/project sponsor
• Escalate new risk & issue, where necessary, for project steering committee/project sponsor for attention and resolution
• Proactive risk identification for AI voice systems in healthcare contexts (accuracy, bias, patient privacy, clinical safety)

Project Stakeholder Management

• Guide the project team to set up the project governance structure and escalation mechanism
• Identify the stakeholders involved in the projects with clarity of every project members' roles and responsibility
• Implement communication plan to ensure all stakeholders are aligned on project objectives, scope and timeline
• Manage stakeholders' expectation and build a trusted relationship
• Bridge healthcare consultants, clinical teams, system teams, AI engineers, and developers effectively

Job requirements

• Possess a Masters in Information Technology
• Possess a Bachelor in Computer Sciences or Information Technology
• Possess a 8 - 12 years’ experience in IT project management, with at least 2-3 years in technology or digital transformation projects
• Pior experience in in healthcare industry is advantageous
• Working knowledge of foundation model architectures (LLM) and their practical applications
• Understanding of agentic AI frameworks and autonomous task execution systems
• Familiarity with voice agent development, deployment, and operational best practices
• Knowledge of speech-to-text/text-to-speech technologies
• Comfortable engaging senior stakeholders and presenting to Steering Committees and executive management.
• Good understanding of cloud (AWS/Azure), APIs, enterprise applications, data integration, DevSecOps/CI/CD, cybersecurity and IT governance.
• Experience with commonly used delivery tools such as Jira, Confluence, Microsoft Project, Smartsheet, Power BI and Microsoft 365.
• Exposure to SQL, GitHub, Postman/JMeter, ServiceNow, Informatica, Docker/Kubernetes or AWS services would be advantageous.
• Possessing the following certifications will be advantageous
  • NICF Project Management Professionals (PMP) (SF)
  • AWS Cloud Practitioner
  • Agile & DevSecOps
  • Product Management Professionals
  • Google AI Essentials
  • AI for Organizational Leaders
  • Github Foundations
• Qualities
  • Successful track record in Project Management, User and Vendor Management and leading large-scale projects
  • Proven ability to analyse business processes, quickly assimilate information, and communicate complex requirements and issues clearly and concisely.
  • Demonstrated ability to build effective working relationships, exercise leadership, and work successfully both independently and collaboratively within a team.